I. The buyer's reasons for the return and exchange applications, the following cases our company will not be accepted:
I.Due to the fault of buyer for return/exchange products, we are not accepting the following scenarios:
2. Damaged labels, labels have been replaced, packaging bottles have been replaced; chilling required product during transportation without using ice to send back;
3. Sealed products withoriginal packagingis opened, a one-time sealing stickers or adhesive tapeis broken (except quality issues);
II. Complaints about the quality of the product, the following cases we do not accept:
1. It has been more than 2 months after the shipping time.
2. Due to client mis-usage or improper storage resulted in product quality problems.
III. Return and exchange instructions
1. Customers can contact our customer service online for returns and exchanges, the official website online customer service QQ: 289490917
2. Confirmed receipt of goods within 7 days can be returned without reason; more than 7 days, without our company acceptance in advance, we do not accept any return/exchange request. If the customer does not raise objections after the deadline, the product is regarded as meeting the customer's requirements, and we are not responsible for any responsibility.
3. If the receipt of the goods is confirmed for more than 7 days and the return or exchange request is not about product quality, the shipping cost shall be borne by the customer.
4. We have the right to charge additional fees for any return or exchange that occurs other than product quality issues, namely transportation and re-storage fees.
IV. The specific process of return and exchange
Customers submit a request online===>After-salecustomer service personnel for verification===>customer service personnel will confirm via online or e-mail ===>Customer will send the product, the original delivery bill, and issued invoices returned to the designated address===>LeRoyce received the return of goods===>To complete the return of the product within one week.
